My experience with Comfort Works was excellent from start to finish! I wanted to get a new cover for the two pieces of an IKEA Kivik sofa I bought several years ago. Unfortunately, I learned that IKEA had discontinued the one-seater part of the sofa. I had to start an Internet search for someone or some company that could make cushion covers for these pieces and I came across Comfort Works website. The numbers of positive reviews led me to investigate further. I was immediately impressed with how "user-friendly" the website was. The site is itself is so crisp and clean, well laid out and clearly spells out everything you would need to know from A to Z to make a purchase. (My compliments to the Comfort Works Web Designer!) Happily, they did make covers for my Kivik one-seater. I ordered some sample swatches based on the information given regarding the weight and durability of the fabric and especially whether the fabric was child or pet friendly. I was able to make an informed decision and went back to the site to order my covers. I did a have few questions and when I emailed, received a prompt and friendly response. Very shortly after ordering I was informed that my order was being processed and almost right after that I had an email telling me that my covers were shipped. It seemed that the covers were at my door two days later! I was amazed! I was a Patternmaker in the Garment Industry in New York City for years so I know about patterns, fabric, fit and construction. Just taking the covers out of the bag, I was immediately impressed with the construction of the covers. The seam stitching and the setting of the zippers are perfect. It is evident that the fabric was cut and sewn with care. The grain line on the fabric that I chose is very noticeable and I was concerned that if the grain line was not straight on the pieces, especially the long chase cushion) then it would ruin the look of the whole couch. Well, I shouldn't have worried. It was all perfect.This was all before I even put the new covers on the sofa! I must say that the different pieces fit like a surgical glove and I was sweating by the time I had finished replacing them all. That's how well they fit. Once again, I was totally impressed. When I was finished I stepped back and took it all in. All I could say was, WOW!!! These new covers are gorgeous and I am so happy that I found Comfort Works. I would and will recommend Comforts to everyone. The whole experience was wonderful from start to finish. Many thanks to Rachel, Hema, Felicia and Rashi, who answered my questions and kept me updated every step of the way. Thank you, Comfort Works!!!!!