I received my PB sofa and chair covers and they are beautiful! They are well made and fit perfect.
With that said, I will NOT recommend Comfort Works to family and friends and here’s why:
As I stated the covers were well made, however, one cushion cover had the zipper in the wrong location. I wasn’t concerned, as I assumed I would get a replacement cover after I informed your customer service team. After going back and forth with one of you customer service reps (Ning), I now know otherwise!!
She is telling me that the problem was caused by wrong measurements. She said the zipper placement should be in location B on the custom measuring diagram. I informed her that it is C on my PB sofa and chair. She insists it should be B. If that is the case, then three of my four cushions would have wrong zipper placement and they do NOT! The measurements have nothing to do with zipper placement in this case! Nowhere on the Custom Measuring Diagram does it mention to identify zipper placement!!
I am NOT paying for a replacement cover, as this mistake was not due to mis-measurements!
Thank you.
Barb
4 years ago
Comfort Works has a
4.8
average rating
from
4,675
reviews
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