Agreed day, turned up at 1630 for 8-10 start Chased for updates - no response other than ''they will be there before 12 noon''..... Called again, left message, no response. During construction took staged photos and my brother noticed that Marine Ply was used in construction - mentioned on web site and videos.... used 3 times cheaper OSB board.... Having already paid for the construction, was advised to 'look at small print, that alternative products could be used if not available ..'' This was nonsense as Marine ply was available at 2 national suppliers with 5 miles and replacement materials must be of similar - not inferior quality. Lastly, was phoned 3 times for payment - BEFORE works were completed ...last day of the month - clearly target deadlines. Very pushy firm ...sent TWO sales guys at 9am and 11am - from different franchise offices - should have realised that logistically, they could not cope. The workers were fine, but also pressured to complete to get to next job, My overall impression was this is a sales driven firm and if they 1/ cannot be bothered to arrive on time - nor update / return calls 2/ cut corners with materials - then offer client to check non legal small print 3/ sent multiple sales reps 4/ chase client for payment before completion 5/ chase workers to finish to get to next job Best avoided ... I would not recommend