The Salesman came out and was a bit pushy but nice enough. He said we could only get that best price if we said yes on that same day. We felt a bit rushed but agreed to have the roof insulated. Fitters came and were awful, didn't have the right tools and did not do a good job. We phoned the customer service team and they arranged for it to all be redone promptly. That went very well. A bit inconvenient that we had to fully empty our conservatory once again but job was done well. A few weeks later one of our internal roof panels smashed completely! Since then we have phoned the customer service team about 10 times but they will not ring us back. Each time they promise someone will ring back to arrange soneone to visit but we are still waiting! An independent glazier said this must be due to a screw going into the panel. This has now gone on for months. Feel very let down and wish we'd used another company with better customer service.