Sales girl was great and sold us exactly what we wanted at a good price. A new polycarbonate roof with insulation and a ceiling. We paid a deposit and was told the surveyor will have to come and measure up. A week after a girl phoned to arrange INSTALLATION ? I asked about the surveyor but was told it wasn't needed. So low and behold when the installers turned up they hadn't got the correct materials and couldn't do the job. That's when the nightmare began. We experienced the truly appalling non exsistant customer service from everyone we spoke to in the company. I found out the polycarbonate roof was not placed on the work sheet. But when I called to find out what was going on I was told someone would call me back, but they didn't. So I called again and again for 3 weeks I was told by people they couldn't even remember why they were supposed to be calling me. I even emailed a director to complain, but had no reply. I was at the end of my tether. I considered cancelling but was told I'd lose my deposit. We were trapped. Then after speaking to the sales girl, the job was transferred from Wolverhampton to Halifax. At last things began to move forward, or least I thought. 3 months later the workmen turned up to do the job again, but guess what NO polycarbonate roof. I swear to god you couldn't make it up. I felt like I was on the set of a Carry on film. The work has been done now and I am very happy with the new roof and workmen who carried out the job were great. But the whole experience was extremely stressful and the disruption to our home and family life was traumatic to say the least. But above all I feel the company just don't care. So I cannot recommend this company.