i ordered 5 pr (special on one style 4pk) plus 1 of another style, I finally received an email several weeks after I ordered that my full order was shipping, it noted it would take an additional 7-14 days. It was about that time I received an envelope in my mail box containing 2 pr of shoes. It says on tracker that full order was shipped, so i sent an email a few days later, no response. Another week gone by sent another email. So far no response. I am going to try 2 different phone numbers I found listed. but wont hold my breath, unfortunately I did not us paypal and doubt my bank will refund as paperwork says full order. my word against theirs. I Like the pair that I wanted 4 of, the wedge style kind of cheesy and not as comfortable. So guess I am out my money.......lesson learned, always check them out first or try to make contact via phone or email with questions prior to putting up money.