I did receive my sandals, but as many have said, they were the wrong size. Way too small. Contacted the company by email, first to exchange, then to return, as by then I realized dealing with them was going to be a challenge. What if the next shipment is wrong? First I have to send a picture of the product. I send pics of the boxes because they show the size, and a pic of one smashed on my foot. Nope, need pics of the actual sandals. OK, then I got instructions to return - to a USA address, thankfully. Must send tracking#, which I did. Off they go. I see they are delivered. Question about the refund. Oh - what was tracking number? Lots of back and forth, but I finally received my refund less all shipping charges. My suggestion is to use Amazon or other reputable US company for any purchases. This whole procedure took almost 2 months after I received the sandals. Sounds like others had it much worse. Also check out reviews for anything you want to order off a Facebook ad.