I paid £157.43 to this company they did not do my removal at all I told them there was one flight of stairs and I needed help from the van driver when I received a confirmation they said I do not need help from the van driver and there are no stairs I cancelled this straightaway and I’ve since been emailing them to get my money back and they have not responded to me they only responded through to me by Trust pilot because of the review I left on there-they’ve taken my money and not bothered about me this is a scam and it is stealing I’m still fighting to get my money back they called me yesterday when the review went up and now I’m going to post reviews everywhere I want my money back and I told you that I’m going to fight this it’s not your money you did not deliver the service and the confirmation was wrong you phoned me yesterday and you apologised and you said you understood the situation and that you will be give me a full refund you said that you sent me an email and you still haven’t sent me an email you call me on some number that I don’t even know and I didn’t even know who I was speaking to I photo shotted everything in regards to the order that was made in the first place and this was the order that I cancelled with the van driver I even asked the van driver if you have a telephone number and they said that you don’t have no telephone number your online chat which mentions 24 seven live chat does not work all your telephone numbers do not work and it seems that you’re doing this to a lot of people and you need to stop