Please avoid this company at all cost! We have had to pay additional costs on the day of the move in addition to massive delays on the day of the move. Customer service is non-existent and you cannot contact the company via phone (they can call you - but there is no contact number for you to contact them - which become especially convenient when the driver is late and you need to get an update ). I am "trying" to obtain their complaints procedure - but the company appear to be ignoring this. Which is baffling. As a back story. We have booked a removal van 12 days before the day of the move. On the day of the move and 15 minutes before the arrival time of the van we received a call from Man in Van letting us know the driver had not "responded to their email" and they haven't been able to reach them. Why it has taken 12 days for them to check this? We are not certain. We were told that Van will arrive by Noon - yet the driver arrived 13:15pm. Once the drivers arrived, they had not received any information about the move, including whether there are stairs/lift involved with the move (which we included on the website). As a result of this, we had to pay additional money to have the job completed. Long story short. We do not recommend using this company and either use a different comparison website or arrange removal directly with the van driver. We are in the process of complaining and I will update the review over the course of the procedure. Booking ID: LrTNzVpVHy7zAsbh Update: 24/05/2023. The company has reached out (in what appears to be a panic response to the review) and has made a refund for overpayments that we have made. They have not yet shown any accountability or failure on their part or compensation which is clearly owed to us - given the breach of their own terms of conditions. They now appear to be ignoring our recent correspondence. If they respond further, we will let you know.