Great delivery of a few smaller items but the Commode we needed was obviously out of stock as was a grab rail. The commode arrived and was unsuitable for use, unwrapped and immediately repacked as carers explained it wasn’t acceptable. We rang immediately were told to repack and it wood be collected as it was blocking the room. I phoned and asked why it hadn’t been collected after six days and said I didn’t want a replacement but to cancel and a refund. I received an email which said it was an reply to my email, what email? They were dispatching a replacement bucket and lid. Two and a half hours trying to get through today on a direct line and their call line, hours of waiting and cut off. Shocking service and so different from most suppliers.