Ordered commode on 4th January (just hours before Boris announced latest lockdown). Paid extra for next day delivery as health service said would take weeks for free commode to be delivered. Received e-mail from complete care shop saying order being processed and will e-mail me when dispatched. No e-mail received. Commode delivered on Friday 15th, 10 days after order. Hour later NHS said they could deliver free one next Monday. Whilst I can appreciate might not be next day delivery but not happy kept in dark for ten days. Long time for overweight 79 year old to **** in a bucket. I wonder if I will receive my extra charge for next day delivery back (or wonder how much longer I would have waited if it was normal 1 to 5 days standard delivery?)