Tried to log into the website to track my process only to be told I wasn't registered. I received a call to ask if I would like to pay £92 to have my item installed but they couldn't tell me the delivery date. I then received a second call nearly a week later to arrange delivery for the following week. Delivery day came and no delivery. I tried to call customer services who finally picked up on the 5th attempt where I was told that they or the courier would call me back. I am really disappointed with what should have been an easy and simple process. Fingers crossed I actually receive my order correctly and don't have to chase down a refund