Bought a shower seat for my disabled mother and it arrived with no fittings to attach to wall. After getting hung up on several times finally got answered by a very rude Grace. She said "we just don't provide them". This is not stated on their website and I said we wouldn't order a self assembly wardrobe without fittings rude Grace said "well look we just don't provide them go to a DIY shop"!! Complete care you need to teach your staff about customer service and being polite. My parents are 85 years of age and my mum is disabled. Very disappointed in your after sales attitude