One month after my last review I am still being regularly and routinely cut off after a fruitless wait of being on hold and intermittently told “all our operators are busy…your call is extremely important to us” This company is so bad on customer service that I would never, ever buy from them again. I returned a faulty reading lamp and there has been absolutely zero acknowledgement or follow up. I will send an email next but have very little hope of a response or refund. I am reviewing again and would give minus stars if that were possible. On it’s online advert it says it has 5 star reviews on Trustpilot. I can’t find them when I follow the link! Buyers beware….. use any other ‘care item’ supplier but them in the future.