I purchased the Ergo Medley profiling bed recently which clearly stated on line it had a 3 year manufacturers warranty. I even checked on the phone prior to purchasing. When I asked for the 3 year guarantee I was told it only had a 1 year guarantee despite me emailing a screenshot of their promised 3 years . I tried ringing..number invalid! Plus the mattress they advertised as a medium risk pressure relieving matress was like a wafer!! About 4 inches thick and could feel the metal bars of the bed through it! I wouldn't expect my cat to sleep on it.Considering this shop is aimed at the elderly and infirm the mattress was a joke. It wasn't expensive to be fair and perhaps I should have checked the depth but I've never seen such a thin matress especially one specifically designed for a hospital bed and I've been nursing 42 years. Had to buy another from rhe same site to make sure it fitted the bed.. Don't be influenced by the Trustpilot reviews . This is an honest review. I don't usually bother but feel incensed by the guarantee issue and very disappointed with the ridiculously poor quality of the matrress.