Ordered 3 items, one being a leg exerciser, received an email stating ‘aim to deliver 3-5 days’. You see that and don’t bother to read anymore. I had to call over 2 weeks later to ask where my parcel was, no communication from them beforehand. Eventually it arrived a week after my physio appointment to see if the leg exerciser was going to be suitable. There is 30 day returns policy and my next physio appointment was for 6 weeks time so had to return the item. I emailed explaining the difficulty and if they could pay the return postage as item wasn’t delivered in time. No they wouldn’t and I’ve just had to pay £11.70 to post the exerciser back to them. The darn thing only cost £18. Really annoyed as it didn’t arrive in time that I am considerably out of pocket. Well done Complete Care Shop. And don’t reply saying I should have read the small print. I put my trust in you!