Very disappointed, i mgiht add, this is the second time they have let me down, we have spent a lot of money with them over the last few years. The last order did not arrive, told "problems in the warehouse" when id finally came it was not complete andthey had to post items seperately. On this occasion I ordered as I thought in plenty of time for the christmas period, no WRONG. I ordered bed pads quite essential in our situation. The wrong size was sent. I contacted customer service straight away, only to be told they could not send the correct ones till they had received the others back. The collection was made as promised but no sign of the new ones despite being promised they would arrive for Christmas.It has put us in a difficult situation as you can imageine if you use these products. The warehouse definitely needs a big shake up, and customer service need to sharpen up and be proactive not re-active.