Abysmal, unprofessional company! Their delivery time span is a complete joke! I ordered two very small and simple items from "The Care Shop." on 30.01.19 ... Till this date... 11.02.19, the two items still haven't arrived. Spent 40 minutes waiting to speak to an advisor last week, only to be told it will be dispatched that day and the items will be with me in the next few days. I would presume Royal Mail would be delivering the items as the items are not large. No tracking system or any emails sent to you for updates, since they confirm your order and the money is deducted from your account! I'm thankful I didn't order anything large for my elderly mum as most probably we'll be waiting months for it to arrive. This is the first and last time I will be ordering from this company again and I will leave reviews where possible to ensure other people will read it and think twice before ordering! I've also used their automated contact form! Let's see their response to that and also the duration of time before they make an effort to reply! This is suppose to be a UK based company! Anyone would think, we were placing orders to China which only takes 14 days! Absolutely ridiculous!