Take your money straight away and you get a confirmation email. Never hear from them again - they don't answer their contact form, automated response says they'll get back to you in 2 days - nothing. Emailed them, again no reply. Tried calling 3 times today, no one answers the phone, just a recorded message saying they are busy and your call is important and then cut you off after 15 minutes!! Have filed a dispute with Paypal today to get my money back so I can purchase the chair risers I ordered elsewhere. It's been nearly a month now - I would NOT recommend this company at all.