Ordered 3 lidded adult cups on 01/04/19 no email to say dispatched, so after one week started to try ring them, tried several times a day but just got recorded message about how important my call is, high volume of calls then after 15 mins of waiting got cut off !! Emails ignored !!! Today after 4 days of trying I was shocked to have my call answered by a rather grumpy lady who said “ be patient we are moving “ I asked to cancel the order which she managed to do, ordered similar on Amazon and they should arrive tomorrow Very poor company would not use again !!!