I would not order anything from this company again, if there was a minus score I would have used it. I understood that the company were changing warehouse facilities, but not until after I placed my order. Received an email saying they were behind with orders and would update everyone on the Weds, then it was the Thurs. No update received, desperately needed our order of a wheelchair. Tried phoning several times(which just rang off after about 14 minutes and emailing several times. Wasn't getting any responses at all, so definately no customer service provided. I was getting extremely angry and frustrated, in the end I just emailed every email address I could find. Finally heard back to be told the item was actually out of stock. So 3 weeks later after I had placed my order I have had to order from another company (NRS) who within a few days the product has arrived, well impressed. So if you want good customer care do not use Complete Care shop