I am so disappointed with this company, I returned an item within 3 days of receiving it , when my mum hadn’t received her refund over 2 weeks later I called the company to see what the hold up was, they told me they had never received the item , I then had to trackbthe item with a courier , the item had been delivered and signed for !! So I had to get back on the phone which is a complete waste of my time as they keep you waiting for ages ! When I finally got through I spoke to Laura who promised me she would get it sorted out and send me an email, guess whet ,,, no email and no refund! Disgusting to take a pensioners money and not refund it is unacceptable, I am now about to get on the phone again, my next call will be to trading standards !