Ordered a wheelchair a month ago. They e-mailed about a delay due to warehouse move and promised a refund if we wanted it. We e-mailed to cancel, they've never replied, never refunded and when we called them we were in a queue for 10 minutes before being cut off. We ordered elsewhere and got a wheelchair the next day. We are fortunate we could afford to buy another whilst we try and get our money back from this firm who appear to be in complete chaos. A bunch of complete amateurs who should not be in business and distressing on old and vulnerable people with their incompetence.