The Perching Stool that I ordered arrived quickly but was minus the seat. Received no reply to the phone call followed by email I sent so as item was urgently required went ahead and obtained one from somewhere else. The seat did turn up but by then too late. Since then no response whatsoever from this Company and no refund either. I telephoned in the first instance and was advised to contact them by email, which I have done five or six times and had no response whatsoever. I should have kept the item and sold it on Ebay, instead I parcelled it up and returned at a cost of over £8. Disgraceful way to treat customers