I'm afraid to say that Shop is the only part of this companies name that I can't take issue with, because Complete and Care certainly don't seem to figure. I have made 5 or 6 purchases over the last couple of years and with the exception of one have had issues with all of them. Only one of a pair of walking sticks arrived, the other never did and had to be purchased elsewhere. A bath seat instead of a 4" shower step and so on. On the most recent I called in to report that the wrong item had been received and was told that on the following Tuesday the item would be collected and the correct one delivered. The item was duly collected but no replacement. So I called in to ask what had happened to be told by a lady who was stern to put it as politely as possible, that was not what I had been told as they never send out a replacement until the wrong item is returned. I object on two points. One, I don't like the implication I am a liar, or stupid and two, why should I be kept waiting for what will be approaching 2 weeks for an item that is required for an infirm relative. I get the feeling this is a company who may be geared up to deal with organisations rather than individuals. Others may well have had a better experience but I can only say I find the service poor and the telephone manner abrasive. Whether this review is actually published I await with interest to see.