Same as other reviewers - expensive item labelled as in stock . Was told when I chased where it was - i was told it was out of stock and would take two more weeks approx . Then I was expecting a spare battery as description. States comes with two batteries - no where does it provide clear context that two batteries are required to run it . I pointed out that the description was misleading without this context and customer services lady was very abrupt and told me that full their scooters are described in this way - I suggested that all were potentially misleading then. She responded by saying no one else had complained about that. I suggested that that didn’t invalidate my feedback. Ordering a scooter for the first time, I understood that they were battery operated but by one battery like a car . I suggested that clarifying this would make it easier for other customers similar to me. She disagreed so I asked if she was the one who handled complaints. She huffed and said she could get a manager to ring . Very rude and unhelpful manner. Genuine responses to my feedback could have settled things but the way it has been handled prompted me to search for reviews and I find the out of stock line is standard false advertising for this company. Now I add my own bad review. Terrible service. How can it have all the endorsements such as trust pilot ? Takes advantage of its customers.