This is a company with terrible customer service. We order a phone for an elderly lady in total isolation in a care home due to COVID. The order was despatched on time but has been stuck with couriers for 2 weeks. I know this is a difficult situation but the level of help I received from this company was appalling, in fact, they could not care less. They did not reply to emails and even after 12 days of waiting said they would not look into the problem. Eventually, they said the manager would take a look, nothing changed and no one has called me back. I still have no idea when I will receive what I purchased…. Avoid this company!