ONLINE BUYERS BEWARE.....Like all of the recent reviews I am afraid another negative experience to be added. My extremely frail mother has recently survived 3 weeks with an untreated fractured hip, then contracted and survived Covid after hip surgery with 6 bouts of recurrent pneumonia all whilst battling late stage Parkinsons. However, she keeps asking where her shower wheelchair is....unfortunately it would appear Complete Care could not care less. Ordered on 23rd June and no contact to date on order despite phone call and 2 emails. Tried calling again but no response and no voicemail. Would appear anything more substantial than small independent living aids are beyond their capacity to provide along with a complete absence of communication. It is interesting to note when filtering reviews initial positive reviews are from over a year ago. If you filter by negative star results the spike has come in recent weeks. I understand Covid impact in items being delayed in delivery but what I cannot understand is the TOTAL lack of communication. Money paid but no product and no idea if my Mum will ever get it or her money back - is there anyone at Complete Care Shop taking any interest?