I purchased renewal policy two weeks ago on 28/29 Nov. and the agent told me I will receive a welcome pack in couple days normolly 2-3 days. I wait and didn't receive any email from you. I call customer service, told them I didn't receive any email from you since I made a payment. I received welcome pack email one day after I called customer service, and I attached my driving licence photo copies and followed the instrution of welcom email to proof my documents' reality and email these two address 'renewaldocs@completecovergroup.com' and 'quoteadocs@completecovergroup.com' In my email, I said, once you receive my documents, please email me or call me to confirm that just in case I miss the dealine of document check which failure to do so may caused cancelation of policy. By today, I didn't receive any email from you. I am feeling very upset being ignored.