After 10 days I hadn't heard anything, I phoned the company and was told (for the first time) that the product had been damaged in transit, was being returned to the warehouse where it would be assessed and then a replacement would be sent if required. No timescale could be given for this and I was expected just to wait without communication for this process. I phoned the following day as had been requested and still couldn't be given a estimated time of dispatch let alone when I would receive the product. I have now cancelled the order, gone to another company and they have already sent dispatch information within 24 hours and given me a delivery date. I am now waiting for a full refund, hopefully with more success than the product.