Fraud! no cancellation even more than 60 days before conference! Exactly 62 days before the conference, on 5th of June my mother sent an email asking to cancel her registration to the 7-9 August Chromatography 2017 in Rome Italy, and informed that her Visa application was refused by the Italian embassy in Baghdad and asked for refund according to their policy which states full refund by cancelling 60 days before the day of the conference or earlier. The company refused to refund her but less than half the amount paid which was 900 US dollar. They offered another conference next year but the visa application was again shamelessly refused by the Italian embassy deciding on behalf of Portugal in Baghdad. My mother then contributed through a poster, but no refund of difference was made. The difference amounts to 400 USD. They even did not reply to several emails sent to their email addresses many months ago.