DO NOT TRUST THIS COMPANY!!! I booked a refer transfer with a premium van and paid deposit in advance. Upon departure I informed the company that our flight was delayed 20 mins, but was notified that this was not necessary as the driver was tracking our flight details. Arriving at Hamburg we collected our bags and headed to the collection point but our driver was not there. I rang the company who told me that our driver had left but they would get him back. 10 minutes later, a driver turned up with no sign and a very vague knowledge of my name. He then had us follow him up escalators (dragging our 2 bike bags and other luggage.... which I paid extra to have included in the transfer) only to be taken to a taxi. The driver had no knowledge of our hotel address and still charged us the additional 77 Euro we had been quoted by Connecto for our Premium Van (103 Euro total for the pick-up). For the record, a taxi between our hotel and the airport was 23 Euro!! When I contacted the company for an explanation, I received zero feedback other than "we will look into it". Needless to say, when I heard nothing, and received no apology for what had happened I cancelled our return to the airport and instead had a wonderful Uber experience for 23 Euro. DO NOT USE THIS COMPANY!!!!