Left stranded in an unknown airport at midnight AVOID AT ALL COST I have booked a transfer from Naples airport to Atrani on the 13th of September. I contacted the customer service from ConnectoTransfers while waiting for my flight in Gatwick Airport as I was informed the flight would be delayed. The person from customer service who I spoke to reassured me that this was ok and that the driver was informed of my flight, and would be tracking it. On arrival, I turn my phone on and see a message from the driver, sent while I was in the air saying "Hello". Nothing else after that. I respond accordingly saying that we just landed. We got no response for that. Once we got to the arrival hall clearly there was nobody waiting for us. We contacted the driver numerous times by message, also tried to call him from two different phones and got no response whatsoever. Also we tried contacting the ConnectoTransfers customer service and got no answer whatsoever. After about half an hour we got an answer by text from the driver saying "the plane arrived late we couldn't wait you should contact the company for another driver I'm not available". Given this appalling situation (and the fact that we were stranded at midnight in an unknown airport) we had to arrange for new last minute transport for us at the cost of 220 euros. As you can imagine we're pretty upset with the company and with the driver, particularly given that we informed them about the delay and we were confirmed it was all fine. After this we requested a full refund for the service they failed to provide and our out of pocket extra expenses (220 euros). After a week of investigation the company CONFIRMED the incident and refunded us only what we prepaid them. They have since ignored our numerous requests for the extra expenses. This clearly shows a lack of care for their customers and evidently a company that CAN'T BE TRUSTED AND RECOMMENDED.