ordered epilator on 27th dec at 11pm, the first delivery attempt was 28th january and I was not in, they used Hermes and it went straight back. They are based in Denmark and it took 30 days from ordering very poor service. I complained to Hermes also this is what they said: tracking 1549163816376187 Hi my name is Michael and I work within customer services. I am sorry for any delay or inconvenience whilst we have been looking into the issues facing your parcel's delivery. I have checked the tracking and can see only one delivery attempt by the courier as you have mentioned. It seems our depot had marked the item as having three delivery attempts incorrectly. and they have sent the parcel back to the retailer. this has now returned At this point i would advise you to contact the retailer and they would be able to send a new item or refund to you. Kind regards, Michael 2276 Customer Service Advisor Hermes Customer Services