Well it’s been a journey… we ordered a Yeo Valley box and it came with most of the contents defrosted, not sure where the problem in the chain is, possibly DPD? That said it was delivered at 15:30 so I am not sure how they expect a frozen box to stay frozen for at least 24 hours. Maybe it should be on a morning delivery. A few calls later the lovely Danielle ordered us a new box perfect. Friday came and no box a few calls and emails and apologies and ordered again for the following Friday. Box came result but again half of it was defrosted same delivery time 15:30. We tried to eat some of the produce, the burgers smelled funny but on a positive the sausages and chicken were lovely. This is probably not the fault of Combe Farm but may I suggest you book an earlier delivery time for frozen food as it does not arrive in a refrigerated van, just a normal DPD delivery. Thanks for all your help with this.