The product is still very good quality and the delivery timetable was very well respected. This time I remove one star because a part of the produce was defrosted when it reached me. It is the second time that this happens. Luckily it was only one item for the latest order and 2/3 for the previous one. I could cook them straight away and freeze so no major issue. But I ordered for Xmas and I hope this will not occur, because I want my dinner freshly cooked on the special day. I am not sure if this is due to the change of packaging. It used to be wool and water ice packs and all would arrive frozen. Now it is paper and gel packs. I am not a great fan of these gel packs, emptying in the sink and not plastic recyclable is not practical and eco friendly - with no additional benefit. Or have you changed the delivery company and it now takes more time? But something to be looked into.