I brought the duck has a present, it said if i spent over a certain amount i would get frre delivery, i didn't. But has it was a gift, i paid the price asked for. When it arrived at my son-in-laws the stuffing and bacon had both defrosted, he phone you, then messaged me that i would be reciving a refund for those 2 items. I didn't, or rather havn't so far. Now the feed back has all been positive on the quality and taste of the duck and he seems happy with the present, so all good in that department. But i'm still unhappy i had to pay postage that should have been free, and no refund. Susan F Redworth