I have to say I am extremely disappointed with the service received from this company, I ordered a water cooler online , my first ever order I must add, paid for it through PayPal and waited for delivery. 6 weeks later I'm still waiting for delivery even though being told by customer services I would receive my item 2 days ago! Now been told I should receive it by Monday! !! Just tried tracking the item through hermes via a tracking number provided by customer services to find that it's not even reached the courier yet!! Absolutely disgusted and fed up will not be recommending or using coopers of stortford ever again!!