Put an order in on the 6th October, phoned 3 weeks later to be told after 30 minutes waiting to get through to be told they could not find my order, someone would phone me on Monday to sort it out, no phone call, so phoned again and was told my order had been found, so looked forward to receiving it, when it arrived it was nothing like my order, so phoned again, (at 7p a minute) an when I told them my order was not what I had ordered, and that I should receive compensation for all the calls with no order in sight, was told I would have to show them my phone bill to prove my calls,when I said that was impossible as no paperwork is received from phone calls, she cut my call of, I phoned up a different number not costing 7p a minute and was told somebody would phone me to discuss the matter, so far no call received. great customer service, will not be using this company again