Utterly shocking company that doesn’t deserve customers. My parents, both in their 80’s, spent £350 in ordering all their Christmas presents in November 2021. It is now almost February 2022 and they still haven’t received them, resulting in them being unable to buy anyone a present for Christmas! They literally spent hours on end in desperate and futile telephone calls to completely unhelpful, pass the buck, working from home with screaming babies in the background staff. Staff that tried to blame my parents for giving a incorrect address, which was a lie, because Coopers had sent their order to the wrong address. A staff member suggested if they wanted their goods they should contact the people at the address they sent it to and ask them to send it to them! They also suggested they go and collect their order themselves from the address Coopers had incorrectly delivered it to. For disabled people in their 80’s, a round trip journey of 800 miles, which would have taken them 4 days. What a disgustingly shameful request. On Coopers advice my parents cancelled the order then re ordered so they may get it in time for Christmas. After waiting and waiting, and hearing nothing more, they spent many more hours on the phone in a perpetual buck passing fest, only and eventually to be told their was no record of their re order! If it wasn’t for the stress and heartache this has caused it would be laughable…. Coopers, then refused a refund on the re order because they now cannot find it on their records. I have had much experience with incompetent customer service in my life but this sorry disgraceful company have raised the bar significantly! In desperation my parents approached their bank, who unlike Coopers, have been completely understanding and are providing a refund! Oh, and if anyone fancies having my parents order, please feel free to collect it from Cornsay Colliery, where Coopers have just left it at wrong address! Coopers, you are a disgrace!