I placed an order and when I checked on my bank there were 2 payments pending for ONE order I have received the order today one payment has gone out but the other one is still pending I phoned customer service and the young lady had the manners and personality of a dried up prune she was curt and very unpleasant I own my own company and have never had the attitude she had to a customer. How can I get this sorted I have contacted my bank and 2 payments were put through by Coopers I have times and authorisation codes for both PLEASE I need this sorting out Hilary Yates