some months ago we ordered a greenhouse from coopers. when it eventually arrived it was clear that it was not new, had obviously been sent back due to the very complicated instructions also all the parts were mixed up and in the wrong bags so impossible to work out!!! surely if something is sent back and they feel the need to send it out as new it should be checked, we had quite a fight to get our money back plus we had to pay for it's return we now realise how stupid we were to be tempted with voucher offers so ordered yet more chinese junk . one of which just did not work .when we tried to return it we were promised lables to return it, after several requests we still haven't received them.we think this is so you run over the time by which you can send things back? we are really sorry that we didn't think to read the reviews before we got caught be these scammers SO PEOPLE OUR ADVICE TO YOU DON'T BE TEMPTED BY THIS TERRIBLE FIRM