Coopers of Stortford make out to be a traditional family-run company with "traditional style, value and great ideas". Unfortunately their approach to customer service is rather too traditional and outdated, as I will explain below. I ordered a portable car battery charger and while I would love to be able to review it, I had to cancel the order as they seemed to show no interest in actually sending it to me. Initially after ordering, you are told that "whilst we aim to despatch your goods within 7 days please allow up to 28 days for delivery". Now in the old days of mail-order, this was probably acceptable, but I assumed that this was just going to be one of those things that online companies say but actually dispatch quite quickly so that you are in the mercy of the delivery company. Not so with Coopers of Stortford. You definitely need to allow 28 days for delivery. I waited a few days after ordering but didn't hear anything so I thought that I would send a friendly email to try find out when it would be dispatched. This is when I had the pleasure to experience the Coopers of Stortford "Customer Services" team. At first, I was told that the item was "in stock, being processed for despatch as soon as possible." This seemed very vague to me so I pushed further on the dispatch date. This time I was told that "the order should be despatched this week." This was on a Monday so I felt that this was even more vague and I pushed further, this time to be told that it "has been allocated and will be packed for despatch shortly". I tried one more time, and this time told that "we are unable to provide and exact date for despatch as every order we have come through is different ... your order is due to be despatched this week." I have no idea what that is supposed to mean at all so I cancelled the order. By this time it was a week since the order was placed. Oh, and each time I contacted them it was dealt with by a different person so no consistent point of contact. I can understand that in the mid 90s this was probably acceptable. The order was received by mail and packaged when possible. In the world on online selling however, this is no longer an acceptable way to do business. This was an order of just one item. If it is in stock then dispatch it already! If there is some other reason why it cannot be dispatched then please let me know. I actually didn't mind waiting if there was a reasonable explanation to why it was not being dispatched, but I still have no idea (except that "every order is different"! what?) So to conclude, I'm sure that the product may have been great had it actually been dispatched. Unfortunately I will never know. Their approach to "customer services" really has left me unable to recommend the company at all. tl;dr: If you are prepared to wait a long time for your order and are prepared to deal with terrible customer service if something goes wrong then by all means give them a go. If not, then avoid!