If I could give less than one start then I would. My wife's Father died recently having just ordered a key safe from these people so it was returned together with a letter explaining the situation. Coopers sent back a cheque made out to her Father and sent to his address, this upset her as you can imagine. Having sent back the cheque explained the situation yet again another cheque eventually arrived incorrectly made out and the bank refused it. On the third attempt Coopers managed to send a cheque, to the correct address, made out to the right person for the right amount. The same day, however, a hand addressed envelope containing someone else's refund arrived, this was immediately sent back together with a covering letter. DO NOT USE THESE PEOPLE THEY ARE A BUNCH OF INCOMPETENTS