I Would not recommend purchasing from this company at all. I Ordered presents for Christmas, on the 4th of December. Coppers of stortford claim to have dispatched the parcel on the 9th, on the 12th via Tracking no parcel is reported at Hermes Depot. contacted Coppers customer service two days later via there Site contact Email, inquiring why no movement, NO response. Contacted again, Coppers finally responded telling me to wait, delivery will happen. Called them on 19th told the same lies parcel is in transit. will be delivered over the weekend. Still no delivery. now being 22nd phoned Coppers told parcel is at Gatwick depot should be out for delivery tomorrow, told them if the courier was unable to deliver on the 23rd I will collect. Then received a call from Coppers customer services after 4:30 to be told my parcel has been lost so I won't get Christmas presents. So this is how they treat customers,