I cannot comment on Coopers policies, I merely wanted to order something from them, But thought to do some research first! you know, I'm sending money, with no guarantee, are they hot air? am I wasting my signature, savings etc? After reading a few comments here, I am convinced not to hunt the cheque book out!! But it also brings another question into My head. Why do we Have to pay in advance for things that may arrive in the post, may not, may work when they they get here, may not!. Surely the onus needs to be refocused on the suppliers of these goods and 'cheques/credit cards/ any payment methods , only get approved to the supplier once the purchases have arrived and work as advertised!!