A sizing issue cost me £14.00 to rectify with this company! I bought a pack of seamless yoga bras. They were two sizes too large, so I posted them back to Coopers at a cost of £4, asking for a refund instead of an exchange because their sizing is difficulty to judge. Almost 19 days later I hadn’t received the refund and decided to phone them to find out why. I waited for 20 minutes (24th in the queue) at a cost of 7p + my standard call rate per minute. Only to be told the refund had gone through to my PayPal account, but if it hadn’t gone through they would do it immediately. I rang off and checked my PayPal account. There was no refund! Then Vodafone sent me a text message to say I had reached my monthly ceiling of £10 on premium numbers!! I have not phoned a premium number since May 2019. I then sent them a scathing email laying it all out with photographic proof and mentioning rip-off Britain. Within a few hours I received an email from PayPal to say they had refunded my money. Yesterday I visited a Vodafone store, and they confirmed that the £10 was all for 08444824400, which is Coopers number. :( I will avoid this company at all costs in future.