I ordered two cushions in October. One month later I phoned this company to ask where they were. The order had been allocated to someone else and the person I spoke to said it would be re-ordered as a priority. I have now been billed twice. Once on 21st October and again on 21st November for £34.97. I phoned again and was told someone from Accounts would phone me back. I have just had a very unpleasant conversation with a young man called "Ben" who kept interrupting me trying to explain what had happened. He disputed the October order and said I had not been charged twice, over and over. I gave him my credit card number, and was looking at the two statements. He went away, then said he and the supervisor had found the original order and that one payment would be refunded immediately. I was very offended by his manner and the way he spoke to me. No apology - he just hung up. I would never deal with this company again.