What can I say.... Quite possibly the worst company I have ever dealt with. I bought a Chainsaw, and on arrival, it was clear to see that a major integral part was missing, and another part didn't look 'Brand new out of the box' that I would have expected. I did wryly note that there was a Quality Control tag on there, but a 4 year old would have noticed that there was no part to attach a chain to. So, anyway, I e mailed the company to point this out. I got a standard automated reply stating they were experiencing higher than normal calls that day and would be back to me in 12 hours.... So, 2 days later I get a reply(!) stating sorry, they'll send replacement parts. The parts duly arrived a few days after this, and again, a 4 year old could tell you that these were parts for some completely different piece of equipment. I cannot believe that nobody from the company would take the time to do basic checks to see what the original order was and cross reference. I e mailed the company again, and guess what. They were experiencing an unusually high number of calls that day and would take 12 hours to get back to me. In this day and age, 1, nobody falls for that line anymore. 2, 12 hours to reply is simply not good enough in the modern business world. Having said that, after researching just how many people that are complaining about Coopers, I expect the complaints person is probably run off their feet and on anti depressants! Eventually, Coopers have got back to me saying maybe its better that I just return it all. You don't say...! So anyway, ui now have to take a day off work next week, because Coopers cant give me a time when their courier will show up to collect. So, I will lose a days work, have to sit around waiting for them to turn up so I can return it.... In the modern world, this awful service normally means they would go out of business, but it looks like their target audience is probably senior citizens which are less likely to complain.... And the one glowing review on this sight, I would take with a pinch of salt and would also guess that they are an employee or related to an employee of the company...! I will never ever buy anything from this company ever again, and would spend my days making sure nobody else I know is tempted to get anything from them.