They are sooooo slow at sending orders it's ridiculous I don't know what is stopping them sending orders maybe they don't hold stock and have to order it in before sending it if this is the case that's really bad business as they don't know their supply needs and don't plan ahead this isn't the 1970s things don't move at a snails pace any more despatch should be the same day or the next not 7+ days and delivery should be anything from 1 to 5 days no more, the fact they charge a flat rate of £4.99 is also bad considering if the item is small it would never cost that much to send unless of course it's a premium delivery ie next day otherwise it's bad value for money. In summary they are either incompetent or aren't bothered about their customers as their whole system is awful even their emails can't be answered quickly they state to allow up to seven days for a response as they are very busy yeah right probably busy answering people asking where the hell is my stuff I won't be buying from them again life's too short to be dealing with bad companies and endless waiting.